“Suppose on your first day at work with us the telephone rings. It’s a call from an irate customer who is threatening to sue us unless we take back the equipment he bought from us and refund his money. What would you do?”
The situational interview is similar to a traditional interview, with some important differences. The situational interview is usually structured and makes use of a common assessment guide.
Questions are hypothetical and designed to elicit responses that provide a glimpse into a candidate’s thinking processes, personal values, creativity, and practical experience.
Plain English
Hypothetical Imaginary. Hypothetical interview questions attempt to discover how a candidate would act if a certain situation were to occur; both the question and the response are purely conjecture.
Hypothetical problems can also be given to candidates to analyze and solve as the interviewer (or interview team) looks on. This presents the opportunity to evaluate candidates as they attempt to solve problems that may actually occur on the job. Is the candidate completely befuddled by the problem? Has the candidate plunged headfirst into the problem only to offer a quick, simplistic solution? In wrestling with the problem, does the candidate demonstrate exceptional problemsolving
skills, including analyzing and strategizing a solution? Does the candidate offer reasoned responses that display a unique combination of imagination, courage, and creativity?
The fundamental problem with the situational interview is that it deals only with the hypothetical. You can’t assume that a candidate will be a highly creative problem solver on the job just because he or she solved a hypothetical problem in an interview.
Without a doubt, situational interviews provide some insight into the way a candidate thinks, feels, and acts. But they don’t provide you with the objective information necessary to help you make an informed hiring decision. For example, one of the most critical deficiencies of the situational interview is that you learn what a candidate could do in the hypothetical situation being discussed, instead of what that person has done in different but similarly challenging situations in the past.
Advantages: Situational interviews provide some insight into a candidate’s problem-solving skills, reasoning abilities, and creativity. They are interesting for the interviewer, and challenging for the candidate.
Disadvantages: By concentrating on the hypothetical, the interviewer never learns about how a candidate has actually behaved in the past when confronted with different but similarly challenging situations. Hypothetical solutions to hypothetical problems force a candidate to offer only conjecture about what could be done.
Taken From: 10 Minute Guide to Conducting a Job Interview